Unprofessional behaviour: A symptom, not a diagnosis
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Additional Resources
- CMPA Good practices: Professionalism and ethics
- CMPA Good practices: Dealing with Conflict
Additional reading
- Addressing disruptive behaviour from other physicians
- Do you need to report another health professional?
- Advocacy for change: An important role to undertake with care
- Physician incivility in the health care workplace, Canadian Medical Association Journal
References
- Murray HE, Gillies, C, Aalamian A. Physician Incivility in the Health Care Workplace. CMAJ (Canadian Medical Association Journal) 2024 March 11;196:E doi: 10.1503/cmaj Physician incivility in the health care workplace (cmaj.ca)
- Hicks S, Stavropoulou C. The effect of health care professional disruptive behavior on patient care: a systematic review. J Patient Saf 2022;18:138-43 https://journals.lww.com/journalpatientsafety/abstract/2022/03000/the_effect_of_health_care_professional_disruptive.10.aspx
- Guidebook for Managing Disruptive Physician Behaviour [En anglais seulement], Ordre des médecins et chirurgiens de l’Ontario (OMCO), 2008https://www.cpso.on.ca/admin/CPSO/media/Documents/physician/polices-and-guidance/policies/guidebook-managing-disruptive-physician-behaviour.pdf
- Managing Disruptive Behaviour in the Health Care Workplace [En anglais seulement], CPSA, 2010
https://cpsa.ca/wp-content/uploads/2021/04/Managing-Disruptive-Behavior-in-the-Healthcare-Workplace.pdf - Rawson JV, Thompson N, Sostre G, Deitte L. The cost of disruptive and unprofessional behaviors in health care. Academic Radiology 2013 Sep;20(9)1974-6 https://pubmed.ncbi.nlm.nih.gov/23931419/
- Kline, R., & Lewis, D. (2019). The price of fear: Estimating the financial cost of bullying and harassment to the NHS in England. Public Money & Management, 39(3), 166–174. https://doi.org/10.1080/09540962.2018.1535044
- Keller S, Yule S, Zagarese V, et al. Predictors and triggers of incivility within healthcare teams: a systematic review of the literature. BMJ Open 2020;10:e https://pubmed.ncbi.nlm.nih.gov/32513884/
- Bradley V, Liddle S, Shaw R, et al. Sticks and stones: investigating rude, dismissive, and aggressive communication between doctors. Clin Med (Lond) 2015;15:541-5. https://pubmed.ncbi.nlm.nih.gov/26621942/
- Code d’éthique et de professionnalisme de l’Association médicale canadienne, mis à jour en 2018, https://policybase.cma.ca/viewer?file=%2Fmedia%2FPolicyPDF%2FPD19-03SF.pdf#page=1
- Avez-vous l’obligation de signaler une personne exerçant une profession médicale? [Internet]. [Cité le 20 sept. 2024]. Disponible : https://www.cmpa-acpm.ca/en/advice-publications/browse-articles/2010/do-you-need-to-report-another-health-professional
- Les comportements perturbateurs chez d’autres médecins : comment y faire face [Internet]. [Cit/ le 20 sept. 2024]. Disponible : https://www.cmpa-acpm.ca/fr/advice-publications/browse-articles/2013/addressing-disruptive-behaviour-from-other-physicians
