Safety of care

Improving patient safety and reducing risks

Office/hospital practice

The office safety plan
Physicians can take these steps to maintain a safe office environment for their employees.
What to do if you’re notified of a College complaint
For many physicians, a regulatory authority (College) complaint is stressful, but can be managed by speaking with the CMPA, assessing the complaint, and responding professionally and respectfully.
Closing or leaving a practice: Tips for physicians
Responsibilities of physicians when planning to close or leave a practice due to retirement, illness, or other reasons.
Walk-in clinics: Unique challenges and medico-legal risks
Physicians working in walk-in clinics face unique challenges and medical-legal risks related to team communication, management of test results, and review of delegated work.
Online physician reviews: How to manage your virtual presence
Physicians can successfully manage online ratings using a reasonable and measured approach.
Accepting new referrals: Advice for all physicians
Guidance for specialists on their ethical and professional responsibilities in accepting to care for new patients.
Limiting discussion to one medical issue per visit: Know the risks
Limiting patients to one issue per visit can lead to negative perceptions if not communicated with respect and diplomacy.
Residents and resiliency
Wellness strategies and resources for physician residents
Is it time to rethink your use of chaperones?
Guidance for physicians on assessing whether a chaperone is right for their practice.
The emergence of AI in healthcare
Physicians can benefit from an early understanding of the potential benefits and challenges that AI brings to patient care, and the possible medical-legal risks associated with using AI technologies.
Addressing disruptive behaviour from other physicians
Highlights from CMPA discussion paper “The role of physician leaders in addressing physician disruptive behaviour in healthcare institutions.”
Responding to a patient without a health card
Considerations for physicians when a prospective patient does not have a health card.
Accepting new patients: The key to effective practice management
Accepting and refusing new patients is part of managing a primary care practice, and physicians should be aware of their College’s policies on this matter.
Ending the doctor-patient relationship
Considerations for ending the doctor-patient relationship.
The aging physician: Maintaining competence and practising safely
As physicians age or they experience cognitive or health decline, they will want to be familiar with requirements set out by their College, and understand their ability and possible limitations to deliver safe medical care.
Who has custody of medical records, and who is entitled to access them?
Physicians can be better prepared to transfer patient health information when they understand who has custody of and access to medical records.
Smartphone recordings by patients: Be prepared
Physicians can take steps to mitigate the medical-legal risks of patients taking photos and making video and audio recordings during healthcare encounters.
Know what you’re signing: Employment contracts, procedural protection, and CMPA assistance
An overview of the different legal protections attaching to different practice arrangements.
When patients make special requests, how should you respond?
When patients make requests for specific care providers, treatments, or services, physicians should assess whether they can reasonably accommodate such requests.
The changing practice of medicine: Employment contracts and medical liability
Physicians considering various arrangements for practising medicine, other than the privileges-based model, need to consider any medico-legal implications.
Walk-in clinics: Unique challenges to quality of care, medical-legal risk
Physicians working in walk-in clinics face unique challenges and medical-legal risks related to team communication, management of test results, and review of delegated work.

DISCLAIMER: This content is for general informational purposes and is not intended to provide specific professional medical or legal advice, nor to constitute a "standard of care" for Canadian healthcare professionals. Your use of CMPA learning resources is subject to the foregoing as well as CMPA's Terms of Use.