eLearning

Explore communication skills to build effective relationships in healthcare settings.

Explore best practices to safeguard privacy and confidentiality within the healthcare team, fostering trust and professionalism.

Understand the standards for professional behaviour, recognize how unprofessional behaviour can impact both patient safety and professional relationships, and identify some of the factors that contribute to unprofessional behaviour.

Learn to recognize the impact of implicit biases and how heuristics can affect patient care.

Explore healthcare providers’ ethical, professional, and legal obligations to disclose harmful patient safety incidents.

Explore the principles and importance of contemporaneous medical record keeping.

Learn strategies for optimizing your documentation when practicing emergency medicine.

Learn key elements of valid informed consent and the importance of communicating relevant information and risks to patients.

Discover special issues to consider when discharging patients, your professional and legal obligations, and the importance of an informed discharge discussion.

Learn about physicians’ professional duties in relation to patient requests for letter, forms, or reports.

Discover challenges that may affect team situational awareness and processes for the management of competing priorities in a dynamic labour and delivery unit.

Discover the responsibilities for safe delegation and supervision while fostering open communication with trainees to support them when delegating specific tasks.

Explore ways to improve situational awareness in healthcare settings.

Discover how cross-monitoring between colleagues, recognizing speaking up behaviour and improved awareness help to prevent patient safety incidents.

Explore the obstacles and strategies for improving interprofessional collaborative care in obstetrics.

Explore the concepts of professional autonomy and liability, scope of practice, and limitations of each healthcare provider to ensure the provision of safe care.

Explore how psychological safety can elevate your team’s performance.

Discover ways to foster psychological safety, cross-monitoring and speaking up within a team environment.

Learn about the importance of hospital policies and strategies to improve communication between healthcare providers who may have differing opinions on patient care.

Learn about the steps in the process of a legal action and where provincial/territorial differences exist.

Learn about negligence (civil liability in Québec) and how the courts determine if a physician has breached the standard of care (committed a fault in Québec).