2024 CMPA Annual Meeting—Webcast technical support
Please ensure you are not connected to a Virtual Private Network (VPN)
To watch this webcast, it is critical that you disconnect from your VPN and use your residential internet connection instead.
If you experience technical difficulties while watching this live event, click on the TECHNICAL SUPPORT link located below the video window. A new window will open with 2 support topics to choose from:
Click on the appropriate topic, enter your name, email, explain your issue, and press SUBMIT. A helpdesk representative will respond immediately by email to help you resolve the problem. Alternatively, you may refer to the FAQs below to troubleshoot the issue.
Important tip: Minimize bandwidth
Webcasts can be bandwidth intensive. For those participating from home, please ensure there are no other family members competing with you for bandwidth by either consuming video or playing video games online.
Help for CMPA members
- Unable to sign in to the CMPA member portal?
Reset your password online or call our automated telephone attendant at 1-800-267-6522 and follow the prompts.
- Unable to see the video or hear audio after signing in to the CMPA member portal?
Click on the TECHNICAL SUPPORT link below the video window to send a message to the technical support team or refer to the FAQs below to troubleshoot the issue.
Help for non-members
- Non-member attendance is by invitation only. Enquiries can be sent to [email protected].
- Invited non-members can find the webcast link in their email invitation.
- Unable to see video or hear audio?
Please review the FAQs below. If your issue persists, you may contact [email protected].
Webcast – Frequently Asked Questions (FAQ)
You need 3 main things to view webcasts on your computer:
1. Computer hardware
- Computer running Windows OS, Linux, or MacOS X with a sound card, internal/external speakers or headset.
- Ensure your computer is in a good working state by doing a fresh reboot prior to the webcast.
2. Internet connection
- High speed internet access
- For high quality viewing, you need approximately 5 Mbps of sustained bandwidth. This event is broadcast using adaptive bitrate technology, therefore you will receive the highest quality audio and video your connection can support.
- Use http://speedtest.net to check available bandwidth. You need at least 5 Mbps download speed.
- Ensure your internet connection is not being consumed by others, e.g., a family member watching videos or playing video games online.
- Avoid browsing the web while watching the webcast.
3. Web browser
- Use a popular browser such as Chrome, Firefox, Safari, or Edge.
Collapse section
Webcasts require approximately 5 Mbps of sustained bandwidth.
Check the following:
- Ensure you are not connected to a VPN. If yes, disconnect from the VPN and log in using your own personal network to watch the live event.
- Your computer may be low on system resources.
- Close all programs, including your browser and try re-connecting to the webcast. Or simply reboot your computer and try again.
- Ensure you have enough bandwidth by testing your internet connection.
- Go to https://speedtest.net and click the “GO” button. If you do not have at least 5 Mbps, your internet connection may be poor or saturated. This event is broadcast using adaptive bitrate technology, therefore you will receive the highest quality audio and video your connection can support.
Collapse section
Your computer requires more system resources (memory, CPU) to display video, so it may be that your computer is low on system resources.
- Close all programs, including your browser, and try re-connecting to the webcast.
- Alternatively, reboot the computer and try again.
- If the problem persists, it may be a bandwidth issue.
- Go to http://speedtest.net and click the “GO” button. If you do not have at least 5 Mbps, your internet connection may be poor or saturated. This event is broadcast using adaptive bitrate technology, therefore you will receive the highest quality audio and video your connection can support.
Collapse section
Try the following:
- Verify that your computer has the required multimedia components to playback sound through your speakers or headset.
- Ensure your external speakers are turned on. If so, try adjusting the volume control.
- Ensure that the volume in your operating system sound control is at the correct level.
- In Windows, left-click the sound icon located in your system tray (icon bar located at the bottom right of your screen) and move the volume bar accordingly.
- Ensure your volume control is not on mute.
- Try playing other sources of sound on your computer (e.g., YouTube video)
- Your computer may be low on system resources.
- Close all programs, including your browser, and try re-connecting to the webcast or reboot your computer and try again.
Collapse section
To view the video window in full screen, click the full screen button located at the bottom right of the video player. To return to the default view, click the escape {ESC) key on your keyboard or the back button on your mobile device.
Collapse section
To submit questions, click the ASK A QUESTION button located at the bottom left of your screen, below the video player. Type your question and click SUBMIT.
Collapse section
Only active CMPA members have the ability to vote on motions.
If you are an active CMPA member (with active protection on August 14, 2024) but are unable to vote, please click the TECHNICAL SUPPORT button at the bottom of your video window, choose the Voting topic, and describe your issue. A helpdesk representative will assist with troubleshooting the issue.
If you are still unable to watch the webcast successfully after attempting the above steps, please contact [email protected]
Collapse section
