Effective communication: The key to creating reciprocal partnerships

Upon completion, you will be able to:

1. List two components of effective communication.
2. List at least one variation of closed-loop communication that could contribute to improved accuracy and patient safety when sharing information.
3. List at least one compassionate listening skill that could contribute to the improvement of reciprocal partnerships based on trust.

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Royal College of Physicians and Surgeons of Canada (RCPSC)

This activity is an Accredited Self-Assessment Program (Section 3) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, and approved by the CMPA. You may claim a maximum of 0.5 hours (credits are automatically calculated).

The College of Family Physicians Canada (CFPC)

This 2-credit-per-hour activity meets the certification criteria of the College of Family Physicians of Canada and the Quebec College of Family Physicians, a continuing professional development accrediting organization recognized by the Collège des médecins du Québec, and has been approved for up to 1.0 Mainpro+® Certified Activity credits.

Scientific Planning Committee: Dr. Eileen Bridges¹, Dr. Shirley Lee¹, Dr. Cheryl Hunchak¹, Dr. Christine De Maria¹, Dr. Tino Piscione¹, Dr. Richard Mimeault¹, Dr. Liisa Honey¹, Dr. Katherine Larivière¹, Dr. Henriette Fortin¹, Ms. Erica Battram¹

Employees of: 1. Paid employee of the CMPA

Conflict of Interest: The members of the Scientific Planning Committee have no financial or professional affiliation with any organization that can be perceived as a conflict of interest in the context of this online program.