Setting: Family physician's office
Nurse: Well, that sounds good with me but maybe you should check it with Dr. Morgan.
Resident: Sue?
Dr. Morgan: Yeah?
Resident: (to Dr. Morgan) I have to go to a dentist appointment. I just came back from seeing Mr. Kennedy. He's a smoker with shortness of breath. He probably has a URI so I sent him next door for a chest x-ray. Do you think you could check it and prescribe him something?
Dr. Morgan: Yeah.
Resident: (to nurse) Karen, can you let Dr Morgan know when he comes back?
Nurse: Sure. Oh, he's allergic to erythromycin and penicillin.
Resident: I didn't know that so could you maybe prescribe something else?
Dr. Morgan: Ok.
(One hour later...)
Nurse: Dr. Morgan, Mr. Kennedy just got back from his x-ray and he's not looking well. He is very pale and is diaphoretic. He said that he had some chest pain walking back from the x-ray. I think he's pretty worried because he's diabetic and both his father and brother had MIs in their 40s.
Concluding facilitation question: What information was missing from this handover?
